Building Division Audit & Corrective Action Plan
Information & Stakeholder Intake
The Town of Paradise is implementing a Building Division Audit Corrective Action Plan (CAP) in response to an independent Building Division Audit. This webpage provides background information, access to key documents, and a stakeholder intake process to support transparency, information-sharing, and continuous improvement.
Quick Links
- Building Division Independent Audit
- Corrective Action Plan (CAP) – February 10, 2026
- Stakeholder Intake Survey: https://www.surveymonkey.com/r/CMYZRT3
- Contact Information
Marc Mattox, Assistant Town Manager
mmattox@townofparadise.com
530-872-6291 extension 125
1. BACKGROUND
Following review of Building Division operations and stakeholder experience during the post-Camp Fire rebuilding period, the Town initiated an independent Building Division Audit. The Audit identified areas of strength as well as opportunities for improvement related to training, oversight, documentation, and consistency in permitting and inspection processes.
In response, Town staff prepared a Corrective Action Plan (CAP) that translates audit recommendations into specific, trackable implementation actions. The CAP establishes actions, timelines, and accountability measures intended to strengthen Building Division operations over time and to support continued public confidence.
This webpage is intended to:
- Provide transparent access to the Audit and the CAP
- Explain how building-related concerns may be raised and routed
- Support the CAP’s information-gathering and monitoring functions
- Clarify the Town’s authority, role, and limitations
2. INDEPENDENT AUDIT
The independent audit reviewed Building Division permitting and inspection practices during the post-fire rebuilding period. While the audit did not identify illegal wrongdoing, it identified process gaps and recommended organizational and operational improvements.
The audit represents a defined snapshot of selected concerns and is not a comprehensive review of all Building Division activity. The Town has accepted the audit findings within their scope and has committed to addressing identified issues through the Corrective Action Plan and related implementation efforts.
3. CORRECTIVE ACTION PLAN (CAP)
The Corrective Action Plan is a programmatic framework focused on organizational improvement, training, oversight, and transparency. It organizes audit recommendations into a structured implementation matrix covering leadership, permit intake, inspections, public support, and future supplemental actions.
The CAP is designed as a living document. Implementation will occur in phases, and progress will be tracked through defined milestones and reported publicly on a quarterly basis.
The CAP is not intended to:
- Reopen completed inspections
- Adjudicate private disputes
- Determine civil liability
- Replace established permitting, appeal, claims, or legal processes
Corrective Action Plan (CAP) – February 10, 2026
4. OMBUDSMAN FUNCTION
As part of CAP implementation, the Town has established an ombudsman-style review function, as described in CAP Matrix Item D-1. This function is performed by the Assistant Town Manager and is intended to support property owners and other stakeholders by receiving information related to building-related concerns and helping navigate available processes and resources.
Contact Information:
Marc Mattox, Assistant Town Manager
mmattox@townofparadise.com
530-872-6291 extension 125
This function is intended to facilitate information-sharing and navigation, not adjudication or enforcement. Matters that may fall within the scope of potential Town action may be referred to the Town Council and Town Attorney, as appropriate.
In coordination with this role, CAP Matrix Item D-2 directs the Town to improve transparency regarding complaint pathways and available resources. This includes clearly identifying which concerns fall within municipal oversight and which are more appropriately addressed through contractor warranties, state licensing authorities, consumer protection agencies, or the courts.
5. STAKEHOLDER INTAKE FORM
The Town is collecting stakeholder input related to the Building Division Audit and CAP implementation. This intake supports the CAP’s information-gathering, monitoring, and continuous-improvement functions.
The intake is appropriate for:
- Property owners, builders, contractors, and design professionals
- Stakeholders wishing to share experiences, concerns, or observations
- Individuals seeking clarity regarding available pathways and resources
Submit Stakeholder Input:
https://www.surveymonkey.com/r/CMYZRT3
Submission of the intake does not guarantee Town action, intervention, or direct involvement in any individual matter.
What to Expect After Submitting
Information received through the stakeholder intake will be reviewed as part of the ongoing implementation and monitoring of the Corrective Action Plan. This work occurs over time and is intended to support trend analysis, process evaluation, and program refinement.
Review, analysis, and coordination may take some time depending on the nature of the information received.
Possible outcomes may include:
- Internal documentation or trend tracking
- Process or policy evaluation
- Referral to publicly available resources or resolution pathways
- Referral to external regulatory or consumer-protection agencies (e.g., CSLB), where appropriate
- No further action
6. RESOURCES
Many building-related concerns—particularly contractor disputes, contractual claims, construction defects, or consumer fraud matters—may fall outside the Town’s authority and are governed by state law, state regulatory agencies, or the courts. The resources below are provided to help stakeholders identify appropriate external pathways.
Resource Guide Packet
Community Resource Guide – Building Concerns Outside Town Authority
Individual Attachments
- Community Resource Guide – Introduction
- Attachment A – Contractor Disputes & CSLB Process
- Attachment B – Civil & Small Claims Court Options
- Attachment C1 – Right-to-Repair (SB 800) Law
- Attachment C2 – Right-to-Repair Notice Template
- Attachment D – Other Licensed Professionals & State Oversight Agencies
- Attachment E – Consumer Fraud & Deceptive Practices
- Attachment F – Modular & Manufactured Housing (HCD Oversight)
7. HEALTH/SAFETY AND NOTICES DISCLAIMER
The stakeholder intake process is intended for information-sharing and CAP monitoring only. It does not initiate inspections, site visits, enforcement actions, or remedial activities, and it does not replace established appeal, claims, or emergency response processes.
If you believe a condition presents an immediate health or safety concern, do not rely on the intake process. Use appropriate channels, including emergency services (911) for urgent situations or the Town’s standard reporting and permitting pathways, as applicable.
This webpage and the stakeholder intake process are provided for transparency, information-sharing, and Corrective Action Plan monitoring purposes only. They do not replace formal appeal, claims, legal, or emergency response processes.
