Building Division Corrective Action Plan
The Town of Paradise is implementing a Building Division Corrective Action Plan (CAP) in response to an independent Building Division Audit. This webpage provides background information, access to key documents, a formal Building Code complaint process, and a community intake process to support transparency, information-sharing, and continuous improvement.
Quick Links
- Building Code Complaint Form
- Building Division Independent Audit
- Corrective Action Plan (CAP) – February 10, 2026
- Building Code Complaint Ordinance
- Contact Information
- Marc Mattox, Assistant Town Manager
mmattox@townofparadise.com
530-872-6291 extension 125
- Marc Mattox, Assistant Town Manager
1. BACKGROUND
Following review of Building Division operations and community experience during the post-Camp Fire rebuilding period, the Town initiated an independent Building Division Audit. The Audit identified areas of strength as well as opportunities for improvement related to training, oversight, documentation, and consistency in permitting and inspection processes.
In response, Town staff prepared a Corrective Action Plan (CAP) that translates audit recommendations into specific, trackable implementation actions. The CAP establishes actions, timelines, and accountability measures intended to strengthen Building Division operations over time and to support continued public confidence.
This webpage is intended to:
- Provide transparent access to the Audit, Corrective Action Plan and its implementation progress
- Explain how Building Code complaints may be formally submitted under Paradise Municipal Code § 15.02.065
- Explain how general building-related concerns may be raised and routed
- Support the CAP's information-gathering and monitoring functions
- Clarify the Town's authority, role, and limitations
2. INDEPENDENT AUDIT
The independent audit reviewed Building Division permitting and inspection practices during the post-fire rebuilding period. While the audit did not identify illegal wrongdoing, it identified process gaps and recommended organizational and operational improvements.
The audit represents a defined snapshot of selected concerns and is not a comprehensive review of all Building Division activity. The Town has accepted the audit findings within their scope and has committed to addressing identified issues through the Corrective Action Plan and related implementation efforts.
3. CORRECTIVE ACTION PLAN (CAP)
The Corrective Action Plan is a programmatic framework adopted by the Town Council in February 2026 to address findings from the independent audit and strengthen Building Division operations over time. The CAP organizes corrective actions into a structured implementation matrix covering leadership, permit intake, inspections, public support, and ongoing supplemental actions.
Implementation is actively underway. Completed actions to date include the assignment of dedicated permit technicians, engagement of embedded training support through Bureau Veritas, restructured management oversight through the Assistant Town Manager, and adoption of the Building Code complaint ordinance. Actions currently in progress include revision of the permit procedures manual, development of a performance dashboard, launch of the CAP Ad Hoc Advisory Committee, and expanded statistical analysis of permitting and inspection data.
The CAP is a living document. Progress is tracked through defined milestones and will be reported publicly on a quarterly basis.
The CAP is not intended to:
- Reopen completed inspections
- Adjudicate private disputes
- Determine civil liability
- Replace established permitting, appeal, claims, or legal processes
Corrective Action Plan (CAP) – February 10, 2026
4. FORMAL BUILDING CODE COMPLAINT PROCESS
The Town Council has adopted Ordinance No. ___, codified as Paradise Municipal Code § 15.02.065, establishing a formal Building Code complaint process for property owners. This is new — and it has real consequences for contractors who fail to comply.
- Who can file: Property owners who believe a Permit Applicant (contractor or builder) failed to meet Building Code requirements on their property. Complaints must be submitted within 10 years of permit issuance.
- How it works: Qualifying complaints are referred to an Independent Reviewer — a third-party consultant retained by the Town — who conducts an objective review, may perform an on-site inspection, and issues a written Notice of Determination to both the property owner and the contractor.
- The Two-Strike Rule: If a complaint is found to be valid and the contractor does not successfully appeal the determination to the Town Council, the contractor receives a Strike. A Strike remains active until the Building Code violation is corrected and confirmed in writing by the Building Official. If a contractor accumulates two or more active Strikes, all new permit applications will be denied and all permits in issued status will be suspended until the violations are resolved.
This form is the required and exclusive first step. Complaints submitted outside this process will not be accepted under § 15.02.065(B).
A copy of the adopted Ordinance can be found below:
BUILDING CODE COMPLAINT ORDINANCE
Submit your complaint and/or feedback via the link below:
FORM LINK HERE
5. OMBUDSMAN FUNCTION
As part of CAP implementation, the Assistant Town Manager serves as the Town's ombudsman for Building Division matters. This role is the primary point of contact for residents and stakeholders navigating the Building Code complaint process and general CAP-related concerns.
In this capacity, the Assistant Town Manager:
- Receives and facilitates formal Building Code complaints submitted through the intake form
- Coordinates with the Independent Reviewer throughout the complaint review process
- Serves as the liaison between complainants, the Independent Reviewer, and the CAP Ad Hoc Advisory Committee
- Supports stakeholders in understanding available pathways and resources
- Monitors complaint trends and outcomes as part of ongoing CAP implementation and reporting
This role is designed to ensure that residents have a knowledgeable, accessible point of contact at every stage of the process — from initial submission through final determination.
Contact:
Marc Mattox, Assistant Town Manager
mmattox@townofparadise.com
530-872-6291 extension 125
6. COMMUNITY INTAKE FORM
The Town's Building Code Complaint and CAP Feedback Form is now available and serves as both the formal complaint submission process under § 15.02.065 and the general stakeholder feedback mechanism supporting ongoing CAP monitoring and implementation.
When you open the form, you will be asked to select the path that applies to your situation:
- Path A — Formal Building Code Complaint is for property owners alleging that a contractor or builder failed to meet Building Code requirements. This is the required and exclusive first step under § 15.02.065. Complaints submitted outside this process will not be accepted.
- Path B — General CAP Feedback or Observation is for any stakeholder wishing to share input about Building Division operations, permit processes, inspections, or CAP implementation. This does not constitute a formal complaint.
Submit your complaint and/or feedback via the link below:
FORM LINK HERE
What to Expect After Submitting
- Path A (Formal Complaint): Your submission will be screened for completeness and eligibility. Qualifying complaints will be referred to the Independent Reviewer. You will be notified of the outcome in writing by the Town Clerk.
- Path B (General Feedback): Information received will be reviewed as part of ongoing CAP monitoring. Possible outcomes include internal documentation or trend tracking, process or policy evaluation, referral to external resources, or no further action. Respondents should not expect immediate follow-up, as review occurs at a programmatic level over time.
Submission of either path does not guarantee Town action or intervention in any individual matter.
7. RESOURCES
Many building-related concerns—particularly contractor disputes, contractual claims, construction defects, or consumer fraud matters—may fall outside the Town’s authority and are governed by state law, state regulatory agencies, or the courts. The resources below are provided to help stakeholders identify appropriate external pathways.
Community Resource Guide – Building Concerns Outside Town Authority
Individual Attachments
- Community Resource Guide – Introduction
- Attachment A – Contractor Disputes & CSLB Process
- Attachment B – Civil & Small Claims Court Options
- Attachment C1 – Right-to-Repair (SB 800) Law
- Attachment C2 – Right-to-Repair Notice Template
- Attachment D – Other Licensed Professionals & State Oversight Agencies
- Attachment E – Consumer Fraud & Deceptive Practices
- Attachment F – Modular & Manufactured Housing (HCD Oversight)
7. HEALTH/SAFETY AND NOTICES DISCLAIMER
The community intake process is intended for information-sharing and CAP monitoring only. It does not initiate inspections, site visits, enforcement actions, or remedial activities, and it does not replace established appeal, claims, or emergency response processes.
If you believe a condition presents an immediate health or safety concern, do not rely on the intake process. Use appropriate channels, including emergency services (911) for urgent situations or the Town’s standard reporting and permitting pathways, as applicable.
This webpage and the community intake process are provided for transparency, information-sharing, and Corrective Action Plan monitoring purposes only. They do not replace formal appeal, claims, legal, or emergency response processes.
